General
Click on the "Log in" link on the top right of the home page to get to the login screen. Type your credentials into the "Username" and "Password" fields and click the "Log in" button to access your account.
After logging in, click on "My account". Click on the "Edit" tab. Type your current password into the "Current password" field, then type your new password in the "Password" and "Confirm password" fields and "Save".
Please use our "Contact" form for all technical-related questions. A representative will respond to your question within 24 hours.
A charge will immediately appear on your bank statement under the name "Sheridan".
Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our "Contact" form.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.
In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.
If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed. To apply for a refund of the tax portion of your order please follow the procedure below:
- Place your order.
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Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:
- Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
- Fax: 734.385.1689 - Attn: Tax Exempt
- Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.
eBooks
Software compatible with your Windows computer
- Adobe Digital Editions is a free app compatible with your computer that can read the ePub format.
- Bluefire Reader is a free app compatible with your computer that can read the ePub format.
Software compatible with your iOS device
- Apple Books is a free app compatible with your iOS device that can read our ePub format. This app will most likely already be installed on your device.
- Adobe Digital Editions is a free app compatible with your iOS device that can read the ePub format.
- Bluefire Reader is a paid app compatible with your iOS device that can read the ePub format.
Software compatible with your Android device:
- Adobe Digital Editions is a free app compatible with your Android device that can read our ePub format.
The eBook file that you purchased is protected with Digital Rights Management (DRM). Files protected with DRM must be downloaded and read using Adobe Digital Editions or a software that is compatible with Adobe DRM. The ACSM file is a key to open your eBook using this software.
These files have the following restrictions to prevent the content from being posted or shared:
- The provided link may be used on 6 different devices at different times. This link is accessible from the original email.
- Access may be restricted to use by a single consumer with authentication through an Adobe ID.
- The downloaded file may not be transferred to a different device.
- The eBook may not be shared with another user.
- The eBook file may not be copied.
You can learn more about DRM and the software needed to open the file in the FAQ section on the support page.
Once you download Adobe Digital Editions to your device, you will be prompted to open the eBook using that program. Adobe Digital Editions can be downloaded for free here. You will need to set up an Adobe ID and authorize your device before trying to download the file.